FAQ
Frequest asked questions about product knowledges
How speedy is the product delivery?
Under normal circumstances, for fuel deliveries, if you order during weekdays by 12 PM, the product should reach your site by 5 PM the following day. For lubricant deliveries to Klang Valley, you should receive your products within 3 business days from the order date, and other than Klang Valley, within 5 business days, subject to stock availability. We also deliver during public holidays and weekends.
If I need urgent attention on some issues, what should I do?
Our company’s working hours are Mondays to Fridays 8 AM – 5 PM, and Saturdays 8 AM – 1 PM. After office hours, please direct your enquiries to the Sales Personnel in charge. We are more than willing to assist you.
If I am a new customer, what are the requirements to open an account to start trading?
- Contact us via telephone, email or WhatsApp us at 03-62593668 with details of the products which you are interested in
- Our Sales Personnel will then contact your good self to get more details about your requirements and/or arrange an appointment with you on a prompt basis
Are your prices competitive?
For fuels, we source our products directly from several oil companies to ensure that our prices are competitive. For lubricants, we are a “Master Distributor” for Chevron Malaysia Limited (Caltex lubricants) with lubricant products of the highest quality. To determine the actual cost involved for lubricants, overall factors should be considered, including downtime and maintenance costs, rather than just comparing prices per liter of various brands.
What is biodiesel?
In Malaysia, Biodiesel is a type of diesel which is mixed with a certain % of a vegetable oil. Currently the vegetable oil being mixed is palm oil.
What is Biodiesel B0, B7, B10 in Malaysia ?
The main difference is the content of palm oil in the biodiesel. B0 contains 0 % palm oil, B7 contains 7 % palm oil and B10 contains 10 % palm oil.
What are the diesel available at the Petrol Stations?
The Malaysian Government has made it mandatory for B10 biodiesel to be sold at petrol stations since 1st February 2019. However B7 biodiesel is an optional product for a petrol station.
What are the diesel available for Industry or Commercial Sector?
The Malaysian Government has made it mandatory for Industry or Commercial Sector to use at least B7 biodiesel or higher bio content. However at the moment those in power plant, marine bunkering, standby gensets and fire water pump are exempted from this regulation. This is governed by “Akta Industri Biobahan Api Malaysia 2007 ( Akta 666)”.
If our Equipments/Machineries are not suitable for B7 biodiesel, what can we do?
For inland equipments/ machineries which might be sensitive to B7 biodiesel, you could try to apply with the Ministry of Primary Industries (MPI) for an exemption. It is recommended that such application is also supported with strong technical justification from your OEM.
How do I know I am buying the correct B7 Euro 5 biodiesel from our suppliers?
Please ensure that there is an Original Delivery Order (DO) from a Major Oil Company before accepting the diesel delivery. “B7” Euro 5 diesel will be clearly stated in this DO. It is also very important to check that the seal numbers stated in this Oil Company DO matches the actual seal numbers at the truck.
What is Euro 5?
Euro 5 Diesel refers to either the fuel or emission standard introduced by European Commission to promote cleaner environment. As it meets global Euro 5 standards, it is also friendly to the environment and significantly reduced harmful emissions
What is the benefit of using B7 Euro 5 diesel with ADDITIVE for industry use?
Potential benefits as below:
- Cleaner fuel injectors
- Better protection for rust
- Anti foam for faster & cleaner refuel
- Better fuel economy
How do we give our machines maximum lifetime by applying lubricants?
Lubricants are often exposed to severe conditions while in use, such as extreme temperatures that necessitate that the lubricants remain in a fluid state even at these extreme temperatures. These conditions can cause degradation of the lubricant and damage to the metal surfaces through wear and corrosion.
Quality lubricants have an important role in the cost management of machines and engines. Proper lubrication ensures extended life span of the equipment and will minimize maintenance costs. To achieve these targets the lubricants must provide metal surface protection (wear inhibition and rust prevention), and cooling over a wide range of temperatures.
Most importantly, we need to apply the right oil at the right place, right time and for the right amount.
Does lubricants with a cheaper price provides cost savings or is expensive lubricants the best?
We need to give our machine or engine the best protection to extend its lifespan. We should compare lubricants in terms of their benefits to the machine or engine for the long term. Cost does matter, however cheap lubricants without enough protection will increase your repair frequency and downtime in the long run. Expensive lubricants might also not be necessary, and would depend on the requirements of the machine. We always advise our customers to use lubricants which at least meets the OEM advice.
How to calculate real cost of lubricants?
Cost savings benefit calculator (example):
| Brand A | Brand B | |
|---|---|---|
| Cost of Lubricants | RM X | RM X+100 |
| Running hours | 500 | 600 |
| Running KM | 12000 | 14400 |
If X is RM 1000, then Brand B is 10% more expensive than Brand A. However, Brand B has a 20% longer life span than Brand A. At first glance, we believe Brand A is cheaper, but after a detailed comparison Brand B is cheaper due to its longer oil drain period.
This is a simple example that excludes the repair costs, spare part costs and downtime costs.
Can we order lubricants online?
Yes we do offer this for certain packaging size. Please do visit to our online store in Shopee or Lazada.
Below is our Lazada’s Website QR link :
For Shopee: Chop Yew Lee Petroleum Sdn Bhd, Online Shop | Shopee Malaysia
However if you decide to self-collect the products, you could call us and arrange a suitable timing. For this we are only able to accept online transfer or Cash payment.
What is bitumen penetration grade 60/70?
Bitumen penetration grade 60/70 means the penetration value is in the range 60 to 70 at standard test conditions which is commonly used as a Paving Grade.
Where is bitumen used?
Bitumen is commonly used in the production of hot mix asphalt for bases and pavements and for road construction. Bitumen has excellent water-proofing properties and is widely used for making roofing products along with a range of other household and industrial applications.
How do you supply bitumen?
We use road tankers to transport bitumen from the Oil Terminals to a customer’s site. Our common tanker size ranges from 20MT to 32 MT.
How speedy can you supply a load of bitumen?
This depends on the site location and the oil terminal where we load the bitumen. In general if you order today for a site which is not that far from the oil terminal, then we will reach tomorrow. If the distance is further then we will reach the day after.